LIMITED PRODUCT WARRANTY & MANUFACTURER CLAIMS

At KB&A The Home Improvement Store, we curate our collection from world-class manufacturers and high-quality vendors known for their craftsmanship and durability. Because we source from a variety of specialized brands, the warranty coverage for your purchase is provided directly by the manufacturer of the product.

1. Manufacturer Warranty Overview

Most products sold through www.kbahomeliving.com carry a Limited Manufacturer’s Warranty. These warranties typically cover defects in materials and workmanship under normal use.

  • Curated Quality: While KB&A carefully selects our vendors, the specific terms, durations, and exclusions of each warranty are determined solely by the manufacturer.

  • Direct Execution: In alignment with industry standards all warranty claims must be executed directly through the manufacturer’s official website or customer service department.

2. Required Documentation for Claims

To ensure the manufacturer validates your claim, you must retain the following items from your KB&A purchase:

  • Proof of Purchase: Your original KB&A digital receipt or invoice.

  • Product Identifiers: The serial number of the unit and a copy of the original barcode (found on the product packaging or the unit itself).

  • Photographic Evidence: As with our return policy, manufacturers will require clear photos of the defect to process a claim.

Pro-Tip: We recommend taking a photo of the product barcode and serial number before installation and saving it in a “Home Improvements” folder on your phone for easy access.

3. KB&A’s Role in the Process

KB&A acts as the authorized retailer for these premium brands. Our role in the warranty process is to provide you with the necessary documentation (receipts/order history) to support your claim.

  • KB&A does not provide an independent store warranty beyond the initial 30-day return/exchange window.

  • No Labor Coverage: Manufacturer warranties typically cover the replacement of parts or the product itself but do not cover the cost of labor, removal, or re-installation.

4. Florida Statutory Compliance

In accordance with Florida Law, any product sold “As-Is” by the retailer does not waive the consumer’s right to the manufacturer’s express warranty. KB&A honors all manufacturer-provided protections and will assist you in locating the correct manufacturer contact information should you need to file a claim.

5. How to File a Warranty Claim

  1. Identify the Brand: Locate the manufacturer’s name on your product or receipt.

  2. Visit the Manufacturer’s Site: Go to their “Warranty” or “Support” page.

  3. Submit Your Info: Provide your KB&A receipt, serial number, and photos of the issue.

  4. Need Help? If you cannot find the manufacturer’s contact details, email us at info@kbahomeliving.com and we will provide the direct link to their claims portal.

Would you like me to draft a “Warranty Reference Sheet” template that you can include in your packaging to remind customers to save their barcodes and serial numbers?