Last updated: September 4, 2026
This Return & Refund Policy explains how returns, exchanges, and refunds work for purchases from KB&A The Home Improvement Store, doing business as KBA Home Living (“KBA Home Living,” “we,” “us,” or “our”), whether purchased through www.kbahomeliving.com or in our showroom. It applies alongside our Terms and Conditions, which govern your order more broadly.
Because we sell two very different kinds of products — in-stock e-commerce merchandise and made-to-order wood cabinetry — this policy covers each separately below. Please check which category your item falls under before requesting a return.
1. In-Stock Merchandise (E-Commerce Orders)
This section covers ready-made, non-custom products purchased through our online store or showroom — for example, faucets, hardware, lighting, accessories, and stock (non-custom) fixtures.
- Return window: You may return eligible items within 30 days of delivery.
- Condition: Items must be unused, uninstalled, and in their original packaging with all original parts, manuals, and hardware included.
- Proof of purchase: A receipt, order number, or confirmation email is required.
- Restocking fee: Returns are subject to a 15% restocking fee, deducted from your refund, to cover inspection and returns processing.
- Return shipping: Unless the return is due to our error or a defective item (see Section 3), you are responsible for return shipping costs.
2. Custom & Made-to-Order Wood Cabinets
Cabinets, vanities, and related cabinetry are typically built or configured specifically for your project. Because materials are cut and fabrication begins on your behalf, this category is handled differently from standard merchandise.
- Cancellation window: You may cancel a custom cabinet order for a full refund within 48 hours of placing it, as long as production has not yet started.
- Once production begins: Custom cabinet orders become non-cancelable and non-returnable. This includes orders built to custom dimensions, finishes, configurations, or hardware selections you approved.
- Order changes: Once you’ve approved final measurements, a cut list, or a shop drawing, further changes are treated as a new order for the affected items and may not be eligible for cancellation once production starts on those items.
- Exceptions: This non-returnable policy does not apply if the cabinetry arrives with a manufacturing defect or does not match the specifications you approved in writing — see Section 3 below.
- Natural material variation (wood grain, color, and finish variation typical of natural materials) is expected and is not grounds for return.
3. Damaged, Defective, or Incorrect Items
This section applies to both in-stock merchandise and custom cabinetry.
- Inspect your order at delivery and note any visible damage on the delivery paperwork before signing.
- Report damage, defects, or an incorrect item within 3 business days of delivery by contacting us with your order number, a description of the issue, and photographs.
- For defective, damaged-in-transit, or incorrectly shipped items, we will — at our option — repair, replace, or refund the affected item at no cost to you, including return shipping.
- Custom cabinetry that does not match the specifications you approved in writing is corrected or replaced at no additional charge.
4. Items That Cannot Be Returned
- Custom or made-to-order cabinetry, vanities, and countertops once production has started (see Section 2).
- Items marked “final sale,” clearance, or closeout at the time of purchase.
- Merchandise that has been installed, used, or altered.
- Products missing original packaging, parts, or documentation.
5. How to Start a Return
To request a return, exchange, or refund, contact us at info@kbahomeliving.com or 561-313-1324 with your order number and the reason for the return. We’ll confirm whether your item is eligible and provide instructions, including a return shipping address if applicable.
Please do not send a return without contacting us first — unauthorized returns may be delayed or refused.
6. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds are issued to your original payment method within 10 business days.
- Original delivery or shipping charges are non-refundable, except where the return is due to our error or a defective item.
- Deposits paid toward custom cabinet orders are refundable only under the terms described in Section 2.
7. Exchanges
If you’d like a different size, finish, or model, the fastest option is to return the eligible item under Section 1 and place a new order. Custom cabinetry exchanges are handled as a new Change Order under our Terms and Conditions and may involve additional cost and lead time.
8. Contact Us
KB&A The Home Improvement Store (dba KBA Home Living)
1691 Forum Pl, Suite B PMB 1126
West Palm Beach, FL 33401
Phone: 561-313-1324
Email: info@kbahomeliving.com
Last updated: September 4, 2026
This Return & Refund Policy explains how returns, exchanges, and refunds work for purchases from KB&A The Home Improvement Store, doing business as KBA Home Living (“KBA Home Living,” “we,” “us,” or “our”), whether purchased through www.kbahomeliving.com or in our showroom. It applies alongside our Terms and Conditions, which govern your order more broadly.
Because we sell two very different kinds of products — in-stock e-commerce merchandise and made-to-order wood cabinetry — this policy covers each separately below. Please check which category your item falls under before requesting a return.
1. In-Stock Merchandise (E-Commerce Orders)
This section covers ready-made, non-custom products purchased through our online store or showroom — for example, faucets, hardware, lighting, accessories, and stock (non-custom) fixtures.
- Return window: You may return eligible items within 30 days of delivery.
- Condition: Items must be unused, uninstalled, and in their original packaging with all original parts, manuals, and hardware included.
- Proof of purchase: A receipt, order number, or confirmation email is required.
- Restocking fee: Returns are subject to a 15% restocking fee, deducted from your refund, to cover inspection and returns processing.
- Return shipping: Unless the return is due to our error or a defective item (see Section 3), you are responsible for return shipping costs.
2. Custom & Made-to-Order Wood Cabinets
Cabinets, vanities, and related cabinetry are typically built or configured specifically for your project. Because materials are cut and fabrication begins on your behalf, this category is handled differently from standard merchandise.
- Cancellation window: You may cancel a custom cabinet order for a full refund within 48 hours of placing it, as long as production has not yet started.
- Once production begins: Custom cabinet orders become non-cancelable and non-returnable. This includes orders built to custom dimensions, finishes, configurations, or hardware selections you approved.
- Order changes: Once you’ve approved final measurements, a cut list, or a shop drawing, further changes are treated as a new order for the affected items and may not be eligible for cancellation once production starts on those items.
- Exceptions: This non-returnable policy does not apply if the cabinetry arrives with a manufacturing defect or does not match the specifications you approved in writing — see Section 3 below.
- Natural material variation (wood grain, color, and finish variation typical of natural materials) is expected and is not grounds for return.
3. Damaged, Defective, or Incorrect Items
This section applies to both in-stock merchandise and custom cabinetry.
- Inspect your order at delivery and note any visible damage on the delivery paperwork before signing.
- Report damage, defects, or an incorrect item within 3 business days of delivery by contacting us with your order number, a description of the issue, and photographs.
- For defective, damaged-in-transit, or incorrectly shipped items, we will — at our option — repair, replace, or refund the affected item at no cost to you, including return shipping.
- Custom cabinetry that does not match the specifications you approved in writing is corrected or replaced at no additional charge.
4. Items That Cannot Be Returned
- Custom or made-to-order cabinetry, vanities, and countertops once production has started (see Section 2).
- Items marked “final sale,” clearance, or closeout at the time of purchase.
- Merchandise that has been installed, used, or altered.
- Products missing original packaging, parts, or documentation.
5. How to Start a Return
To request a return, exchange, or refund, contact us at info@kbahomeliving.com or 561-313-1324 with your order number and the reason for the return. We’ll confirm whether your item is eligible and provide instructions, including a return shipping address if applicable.
Please do not send a return without contacting us first — unauthorized returns may be delayed or refused.
6. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds are issued to your original payment method within 10 business days.
- Original delivery or shipping charges are non-refundable, except where the return is due to our error or a defective item.
- Deposits paid toward custom cabinet orders are refundable only under the terms described in Section 2.
7. Exchanges
If you’d like a different size, finish, or model, the fastest option is to return the eligible item under Section 1 and place a new order. Custom cabinetry exchanges are handled as a new Change Order under our Terms and Conditions and may involve additional cost and lead time.
8. Contact Us
KB&A The Home Improvement Store (dba KBA Home Living)
1691 Forum Pl, Suite B PMB 1126
West Palm Beach, FL 33401
Phone: 561-313-1324
Email: info@kbahomeliving.com